Frequently Asked Questions

General Questions

1) Under your account.
2) Your license key can also be found in the email we sent you after the purchase.

Absolutely! Purchases are done using the highest form of encryption for your transactions. We don't store credit card numbers or any other sensitive information. For more information, please read our Privacy Policy.

Sign in to your account, then go to licenses, then choose a license from the table. In the window that opens you can deactivate any installed device license.

Your purchased license key can be shared among family members and installed on 3 devices.

Please check your spam folder.

Your invoices are located under your account.

If your question isn't answered here, please use our contact form.

Usenetic Questions

First make sure you've downloaded and installed the latest Usenetic release from our website.
You can't install your purchased License Key on Usenetic v0.95.3 or less.

To uninstall an older version, start Finder on your Mac and drag Usenetic from the Applications folder to the trash.

If your Trial License is still active then first deactivate it inside Usenetic under Help->Deactivate License.

Start the Usenetic and click on the "Activate License" button. Then enter your purchased License Key into the text field and click Continue. That's it.

No, absolutely not. Privacy is very important to us! We don't log your search queries, downloads or posts. And the communication between Usenetic and our MegaSearch servers is completely secured and encrypted. For more information about your privacy, please read our Usenetic Privacy Policy.

If you purchased Usenetic it is possible to hide all erotica newsgroups in MegaSearch. First sign in to your account, then go to licenses, then choose a license from the table. In the window that opens you can toggle the erotica newsgroups for each device you've installed Usenetic.

If you've lost your Usenetic settings, but you made a backup then all you need to do is restore the complete 'db' folder located in the 'App Support Folder'.

The 'App Support Folder' is located at: /Users/[username]/Library/Application Support/Usenetic

If you can't find it then open Usenetic, go to the LOG tab and search for 'App Support Folder'.

Make sure you only restore the 'db' folder.

MegaSearch is included in your Usenetic order for a period of 1 year. After this period you can optionally extend this Search service for €9.99 a year. If you don't extend MegaSearch you can still use all other features in Usenetic.

It is also possible to extend MegaSearch using our affiliate program. You get 3 extra months for free for every new purchase you bring us.

Yes, you can try Usenetic for a period of 7 days for free. Download the trial version here.

Usenetic is running fine on Mojave.

Unfortunately not. Usenetic is only available for MacOs.

Usenetic is compatible with MacOs v10.10 (Yosemite) and later.

If your question about Usenetic isn't answered here, please check the Usenetic forum or use our contact form.